Rackspace Email

Send, reply to, forward and draft email from a Rackspace Email mailbox, read and search its folders, download attachments, and keep it organised.

Triggers

Start a workflow when something happens in Rackspace Email. See how triggers work.

New Rackspace email

Triggers when a new email arrives in a Rackspace Email folder - the inbox unless you choose another - optionally only from one sender or domain.

Filters

Narrow which events start a run.

sender
folder

Event fields

What a run starts with. Later steps read each field with an @ reference.

email_idtext
foldertext
message_idtext
fromtext
from_addresstext
totext
cctext
subjecttext
datetext
received_attext
bodytext
reply_bodytext
snippettext
has_attachmentstrue/false

Actions

Action	What it does
Create a draft	Save an email to the Drafts folder without sending it, so someone can check it and send it from their mail app or webmail.
Create a folder	Create a folder, optionally inside another one.
Delete an email	Move an email to Trash, where it can still be recovered, or turn on 'Delete permanently' to remove it for good.
Download attachments	Save an email's attachments to Lodol's document storage, so a later step can use them - attach them to another email, read an invoice, and so on.
Flag an email	Flag an email, the way a person does in their mail app, so it stands out as needing attention.
Forward an email	Forward an email with a note of your own.
Get an email	One email in full: its text, its HTML, who it was from and to, and a list of its attachments.
List emails	The newest emails in a folder, newest first, with their text.
List folders	Every folder in the mailbox, with the ones used for sent mail, deleted mail, drafts and spam picked out, and the mailbox's own address.
Mark as read	Mark an email as read.
Mark as unread	Mark an email as unread, for example so it stands out for a person to deal with.
Move an email	Move an email to another folder.
Remove an email's flag	Take the flag off an email, for example once it has been dealt with.
Reply to an email	Reply to an email so it threads with the original: to its sender (or its Reply-To address), or to everyone on it.
Send an email	Send an email from the connected Rackspace mailbox, with attachments if you like, and keep a copy in its Sent folder.

Save an email to the Drafts folder without sending it, so someone can check it and send it from their mail app or webmail. Give it an email to reply to and the draft is a reply that threads with that email once it is sent.

Inputs

Tototext: Who it will go to, separated by commas. Can be left for whoever sends it; a reply left blank goes to the original's sender.
Subjectsubjecttext: The subject line. A reply left blank reuses the original's subject with 'Re:' in front.
Bodybodytext: The message, as plain text.
HTML bodyhtml_bodytext: Optional formatted version of the message, as HTML. Mail apps that can show it do; the plain text body is kept for the rest.
Cccctext: Addresses to copy in, separated by commas.
Bccbcctext: Addresses to copy in without the others seeing, separated by commas.
Attachmentsattachmentslist: Files to attach. Upload a file or reference a document (or list of documents) from an earlier step.
Reply to emailreply_to_email_idtext: The ID of an email to draft a reply to - the 'id' that 'List emails', 'Move an email' or the 'New email' trigger returns. Leave blank for a new email.
Folder of that emailreply_to_foldertext: The folder the email being replied to is in. Leave blank for the inbox.
Quote the originalinclude_originaltrue/false: When replying, include the original email below the draft.Default: true.

Outputs

draft_idtext
foldertext
message_idtext
savedtrue/false
subjecttext

Example output

{
  "draft_id": "311",
  "folder": "Drafts",
  "message_id": "<172698.2@example.com>",
  "saved": true,
  "subject": "Quarterly update"
}

Create a folder

Create a folder, optionally inside another one. If it already exists nothing changes, so a workflow can run this every time.

Inputs

NamenametextRequired: The new folder's name, such as Invoices.
Insideparenttext: The folder to create it in. Leave blank for the top level.

Outputs

already_existedtrue/false
createdtrue/false
nametext

Example output

{
  "already_existed": false,
  "created": true,
  "name": "Invoices"
}

Delete an email

Move an email to Trash, where it can still be recovered, or turn on 'Delete permanently' to remove it for good. An email already in Trash is always removed for good.

Inputs

Email IDemail_idtextRequired: The email's ID in its folder - the 'id' that 'List emails' or the 'New email' trigger returns.
Folderfoldertext: The folder the email is in. Leave blank for the inbox.
Delete permanentlypermanentlytrue/false: Remove the email for good instead of moving it to Trash.

Outputs

deletedtrue/false
foldertext
idtext
original_removedtrue/false
permanentlytrue/false
trash_foldertext
trash_idtext

Example output

{
  "deleted": true,
  "folder": "INBOX",
  "id": "4821",
  "original_removed": true,
  "permanently": false,
  "trash_folder": "Trash",
  "trash_id": "577"
}

Download attachments

Save an email's attachments to Lodol's document storage, so a later step can use them - attach them to another email, read an invoice, and so on. Name one to download just that, or leave it blank for all of them (up to 20). An email attached whole comes down as an .eml file.

Inputs

Email IDemail_idtextRequired: The email's ID in its folder - the 'id' that 'List emails' or the 'New email' trigger returns.
Folderfoldertext: The folder the email is in. Leave blank for the inbox.
File namefilenametext: The attachment to download, as 'Get an email' lists it. Leave blank for all of them.

Outputs

countnumber
document_refslist
documentslist
email_idtext
foldertext
skippednumber

Example output

{
  "count": 1,
  "document_refs": [
    "doc_0123456789abcdef0123456789abcdef"
  ],
  "documents": [
    {
      "content_type": "application/pdf",
      "document_ref": "doc_0123456789abcdef0123456789abcdef",
      "filename": "invoice-1042.pdf",
      "size_bytes": 40961,
      "url": "/actions/core/serve-document/doc_0123456789abcdef0123456789abcdef"
    }
  ],
  "email_id": "4821",
  "folder": "INBOX",
  "skipped": 0
}

Flag an email

Flag an email, the way a person does in their mail app, so it stands out as needing attention. The flag stays on the email when it is moved, shows in every mail app, and anyone can clear it there. 'List emails' can return flagged emails only.

Inputs

Email IDemail_idtextRequired: The email's ID in its folder - the 'id' that 'List emails' or the 'New email' trigger returns.
Folderfoldertext: The folder the email is in. Leave blank for the inbox.

Outputs

foldertext
idtext
is_flaggedtrue/false

Example output

{
  "folder": "INBOX",
  "id": "4821",
  "is_flagged": true
}

Forward an email

Forward an email with a note of your own. By default the original is quoted in the message with its attachments re-attached; turn on 'Forward as attachment' to attach the whole original email instead, exactly as it arrived.

Inputs

Email IDemail_idtextRequired: The email's ID in its folder - the 'id' that 'List emails' or the 'New email' trigger returns.
Folderfoldertext: The folder the email is in. Leave blank for the inbox.
TototextRequired: Who to send to. Separate several addresses with commas; a name is allowed, as in Jane Doe <jane@example.com>.
Notebodytext: A message to put above the forwarded email.
Cccctext: Addresses to copy in, separated by commas.
Bccbcctext: Addresses to copy in without the others seeing, separated by commas.
Forward as attachmentas_attachmenttrue/false: Attach the original email whole (.eml) instead of quoting it.
Include its attachmentsinclude_attachmentstrue/false: Re-attach the original's attachments when quoting it. On unless you turn it off.Default: true.
Save to Sentsave_to_senttrue/false: Keep a copy in the Sent folder, as a mail app would, and return its ID there as 'sent_id'. On unless you turn it off.Default: true.

Outputs

attachments_forwardednumber
forwarded_idtext
fromtext
message_idtext
recipientslist
refused_recipientslist
saved_to_senttrue/false
senttrue/false
sent_foldertext
sent_folder_problemtext
sent_idtext
subjecttext

Example output

{
  "attachments_forwarded": 1,
  "forwarded_id": "4821",
  "from": "jane.doe@example.com",
  "message_id": "<172698.1@example.com>",
  "recipients": [
    "finance@example.com"
  ],
  "refused_recipients": [],
  "saved_to_sent": true,
  "sent": true,
  "sent_folder": "Sent",
  "sent_folder_problem": null,
  "sent_id": "412",
  "subject": "Fwd: Invoice 1042"
}

Get an email

One email in full: its text, its HTML, who it was from and to, and a list of its attachments. Reading it does not mark it as read.

Inputs

Email IDemail_idtextRequired: The email's ID in its folder - the 'id' that 'List emails' or the 'New email' trigger returns.
Folderfoldertext: The folder the email is in. Leave blank for the inbox.

Outputs

attachmentslist
bodytext
body_truncatedtrue/false
cclist
datetext
foldertext
fromtext
from_addresstext
from_nametext
has_attachmentstrue/false
html_bodytext
idtext
in_reply_totext
is_answeredtrue/false
is_flaggedtrue/false
is_readtrue/false
message_idtext
received_attext
referencestext
reply_bodytext
reply_tolist
size_bytesnumber
snippettext
subjecttext
tolist

Example output

{
  "attachments": [
    {
      "content_type": "application/pdf",
      "filename": "invoice-1042.pdf",
      "index": 1,
      "size_bytes": 40961
    }
  ],
  "body": "Hi Jane,\n\nPlease find invoice 1042 attached.\n\nThanks,\nAccounts",
  "body_truncated": false,
  "cc": [],
  "date": "Tue, 22 Sep 2026 09:14:03 -0400",
  "folder": "INBOX",
  "from": "Accounts <accounts@supplier.example>",
  "from_address": "accounts@supplier.example",
  "from_name": "Accounts",
  "has_attachments": true,
  "html_body": "<p>Hi Jane,</p><p>Please find invoice 1042 attached.</p>",
  "id": "4821",
  "in_reply_to": "",
  "is_answered": false,
  "is_flagged": false,
  "is_read": false,
  "message_id": "<CAF7x1@mail.example.com>",
  "received_at": "2026-09-22T13:14:05Z",
  "references": "",
  "reply_body": "Hi Jane,\n\nPlease find invoice 1042 attached.\n\nThanks,\nAccounts",
  "reply_to": [],
  "size_bytes": 48213,
  "snippet": "Hi Jane, please find invoice 1042 attached.",
  "subject": "Invoice 1042",
  "to": [
    "jane.doe@example.com"
  ]
}

List emails

The newest emails in a folder, newest first, with their text. Filter by sender, subject, date, unread only or flagged only. Reading them does not mark them as read. Each email's text is read from its first 64 KB, which covers almost every message; 'Get an email' reads one in full.

Inputs

Folderfoldertext: The folder the email is in. Leave blank for the inbox.
Unread onlyunread_onlytrue/false: Only emails nobody has read yet.
Flagged onlyflagged_onlytrue/false: Only emails that carry a flag, whether a person or 'Flag an email' put it there.
Fromfrom_addresstext: Only emails whose sender contains this, such as accounts@supplier.example or supplier.example.
Subject containssubject_containstext: Only emails whose subject contains this text.
Received sincesincedate: Only emails received on or after this date.
Limitlimitnumber: The most emails to return. Defaults to 10; up to 50.From 1 to 50.
Include the textinclude_bodytrue/false: Read each email's text. Turn off for a faster list of senders and subjects only.Default: true.

Outputs

countnumber
emailslist
foldertext
matchingnumber

Example output

{
  "count": 1,
  "emails": [
    {
      "body": "Hi Jane,\n\nPlease find invoice 1042 attached.\n\nThanks,\nAccounts",
      "body_truncated": false,
      "cc": [],
      "date": "Tue, 22 Sep 2026 09:14:03 -0400",
      "folder": "INBOX",
      "from": "Accounts <accounts@supplier.example>",
      "from_address": "accounts@supplier.example",
      "from_name": "Accounts",
      "has_attachments": true,
      "id": "4821",
      "is_answered": false,
      "is_flagged": false,
      "is_read": false,
      "message_id": "<CAF7x1@mail.example.com>",
      "received_at": "2026-09-22T13:14:05Z",
      "reply_body": "Hi Jane,\n\nPlease find invoice 1042 attached.\n\nThanks,\nAccounts",
      "reply_to": [],
      "size_bytes": 48213,
      "snippet": "Hi Jane, please find invoice 1042 attached.",
      "subject": "Invoice 1042",
      "to": [
        "jane.doe@example.com"
      ]
    }
  ],
  "folder": "INBOX",
  "matching": 1
}

List folders

Every folder in the mailbox, with the ones used for sent mail, deleted mail, drafts and spam picked out, and the mailbox's own address.

Inputs

None.

Outputs

countnumber
drafts_foldertext
folderslist
junk_foldertext
mailbox_addresstext
sent_foldertext
trash_foldertext

Example output

{
  "count": 2,
  "drafts_folder": null,
  "folders": [
    {
      "delimiter": ".",
      "flags": [
        "\\HasChildren"
      ],
      "name": "INBOX",
      "selectable": true,
      "special_use": null
    },
    {
      "delimiter": ".",
      "flags": [
        "\\HasNoChildren",
        "\\Sent"
      ],
      "name": "Sent",
      "selectable": true,
      "special_use": "sent"
    }
  ],
  "junk_folder": null,
  "mailbox_address": "jane.doe@example.com",
  "sent_folder": "Sent",
  "trash_folder": null
}

Mark as read

Mark an email as read.

Inputs

Email IDemail_idtextRequired: The email's ID in its folder - the 'id' that 'List emails' or the 'New email' trigger returns.
Folderfoldertext: The folder the email is in. Leave blank for the inbox.

Outputs

foldertext
idtext
is_readtrue/false

Example output

{
  "folder": "INBOX",
  "id": "4821",
  "is_read": true
}

Mark as unread

Mark an email as unread, for example so it stands out for a person to deal with.

Inputs

Email IDemail_idtextRequired: The email's ID in its folder - the 'id' that 'List emails' or the 'New email' trigger returns.
Folderfoldertext: The folder the email is in. Leave blank for the inbox.

Outputs

foldertext
idtext
is_readtrue/false

Example output

{
  "folder": "INBOX",
  "id": "4821",
  "is_read": false
}

Move an email

Move an email to another folder. It gets a new ID there, which this step returns as 'id' for any later step that needs it.

Inputs

Email IDemail_idtextRequired: The email's ID in its folder - the 'id' that 'List emails' or the 'New email' trigger returns.
Folderfoldertext: The folder the email is in. Leave blank for the inbox.
Move todestinationtextRequired: The folder to move the email to.

Outputs

foldertext
idtext
original_removedtrue/false
previous_foldertext
previous_idtext

Example output

{
  "folder": "Invoices",
  "id": "92",
  "original_removed": true,
  "previous_folder": "INBOX",
  "previous_id": "4821"
}

Remove an email's flag

Take the flag off an email, for example once it has been dealt with.

Inputs

Email IDemail_idtextRequired: The email's ID in its folder - the 'id' that 'List emails' or the 'New email' trigger returns.
Folderfoldertext: The folder the email is in. Leave blank for the inbox.

Outputs

foldertext
idtext
is_flaggedtrue/false

Example output

{
  "folder": "INBOX",
  "id": "4821",
  "is_flagged": false
}

Reply to an email

Reply to an email so it threads with the original: to its sender (or its Reply-To address), or to everyone on it. The original is quoted below the reply unless you turn that off, and it is marked as answered.

Inputs

Email IDemail_idtextRequired: The email's ID in its folder - the 'id' that 'List emails' or the 'New email' trigger returns.
Folderfoldertext: The folder the email is in. Leave blank for the inbox.
BodybodytextRequired: The message, as plain text.
HTML bodyhtml_bodytext: Optional formatted version of the message, as HTML. Mail apps that can show it do; the plain text body is kept for the rest.
Reply to allreply_alltrue/false: Also reply to everyone the email was sent or copied to.
Cccctext: Addresses to copy in, separated by commas.
Bccbcctext: Addresses to copy in without the others seeing, separated by commas.
Attachmentsattachmentslist: Files to attach. Upload a file or reference a document (or list of documents) from an earlier step.
Quote the originalinclude_originaltrue/false: Include the original email below the reply.Default: true.
Save to Sentsave_to_senttrue/false: Keep a copy in the Sent folder, as a mail app would, and return its ID there as 'sent_id'. On unless you turn it off.Default: true.

Outputs

fromtext
in_reply_totext
message_idtext
recipientslist
refused_recipientslist
replied_to_idtext
saved_to_senttrue/false
senttrue/false
sent_foldertext
sent_folder_problemtext
sent_idtext
subjecttext

Example output

{
  "from": "jane.doe@example.com",
  "in_reply_to": "<CAF7x1@mail.example.com>",
  "message_id": "<172698.1@example.com>",
  "recipients": [
    "accounts@supplier.example"
  ],
  "refused_recipients": [],
  "replied_to_id": "4821",
  "saved_to_sent": true,
  "sent": true,
  "sent_folder": "Sent",
  "sent_folder_problem": null,
  "sent_id": "412",
  "subject": "Re: Invoice 1042"
}

Send an email

Send an email from the connected Rackspace mailbox, with attachments if you like, and keep a copy in its Sent folder. Rackspace allows each address 10,000 recipients a day, counted from midnight US Eastern time. If Rackspace refuses some of the recipients but not all, the email goes to the rest and 'refused_recipients' lists who did not get it.

Inputs

TototextRequired: Who to send to. Separate several addresses with commas; a name is allowed, as in Jane Doe <jane@example.com>.
SubjectsubjecttextRequired: The subject line.
BodybodytextRequired: The message, as plain text.
HTML bodyhtml_bodytext: Optional formatted version of the message, as HTML. Mail apps that can show it do; the plain text body is kept for the rest.
Cccctext: Addresses to copy in, separated by commas.
Bccbcctext: Addresses to copy in without the others seeing, separated by commas.
Reply-toreply_totext: Where replies should go, if not to this mailbox. Separate several addresses with commas.
From namefrom_nametext: The name shown beside the address, such as 'Acme Support'. Leave blank for the address alone.
Attachmentsattachmentslist: Files to attach. Upload a file or reference a document (or list of documents) from an earlier step.
Save to Sentsave_to_senttrue/false: Keep a copy in the Sent folder, as a mail app would, and return its ID there as 'sent_id'. On unless you turn it off.Default: true.

Outputs

fromtext
message_idtext
recipientslist
refused_recipientslist
saved_to_senttrue/false
senttrue/false
sent_foldertext
sent_folder_problemtext
sent_idtext
subjecttext

Example output

{
  "from": "jane.doe@example.com",
  "message_id": "<172698.1@example.com>",
  "recipients": [
    "accounts@supplier.example"
  ],
  "refused_recipients": [],
  "saved_to_sent": true,
  "sent": true,
  "sent_folder": "Sent",
  "sent_folder_problem": null,
  "sent_id": "412",
  "subject": "Invoice 1042 received"
}

TriggersCopy Anchor Link

New Rackspace emailCopy Anchor Link

Filters

Event fields

ActionsCopy Anchor Link

Create a draftCopy Anchor Link

Inputs

Outputs

Create a folderCopy Anchor Link

Inputs

Outputs

Delete an emailCopy Anchor Link

Inputs

Outputs

Download attachmentsCopy Anchor Link

Inputs

Outputs

Flag an emailCopy Anchor Link

Inputs

Outputs

Forward an emailCopy Anchor Link

Inputs

Outputs

Get an emailCopy Anchor Link

Inputs

Outputs

List emailsCopy Anchor Link

Inputs

Outputs

List foldersCopy Anchor Link

Inputs

Outputs

Mark as readCopy Anchor Link

Inputs

Outputs

Mark as unreadCopy Anchor Link

Inputs

Outputs

Move an emailCopy Anchor Link

Inputs

Outputs

Remove an email's flagCopy Anchor Link

Inputs

Outputs

Reply to an emailCopy Anchor Link

Inputs

Outputs

Send an emailCopy Anchor Link

Inputs

Outputs

On this page

Triggers

New Rackspace email

Actions

Create a draft

Create a folder

Delete an email

Download attachments

Flag an email

Forward an email

Get an email

List emails

List folders

Mark as read

Mark as unread

Move an email

Remove an email's flag

Reply to an email

Send an email